Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 07 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - AWS has marked their incident as resolved. Processing for all clusters has returned to a normal state
Mar 26, 19:35 EDT
Update - US05 Data Processing and Messaging backlogs have processed and are operating normally at this time
Mar 26, 18:47 EDT
Update - We have processed the Data and Messaging backlogs for US01, US02, US04. US06 Messaging is processing normally. The backlog is continuing to be processed for US05 Messaging and Data Processing and US06 Data Processing
Mar 26, 18:33 EDT
Monitoring - We are beginning to see signs of recovery for all affected clusters. We are still processing the backlog of message and data-processing jobs. SDK calls are no longer affected
Mar 26, 17:55 EDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 17:35 EDT
Update - This issue is now impacting US01 SDK endpoint.
Mar 26, 17:30 EDT
Identified - This issue is related to the AWS incident and we are investigating mitigation options at this time
Mar 26, 17:16 EDT
Investigating - We are currently investigating Messaging Latency and Data Processing affecting US01, US02 and US04. This is the result of the ongoing AWS incident reported here https://health.aws.amazon.com/health/status.
Mar 26, 16:46 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved. All affected clusters have resumed normal processing.
Mar 21, 13:54 EDT
Monitoring - Messaging latency has cleared across US clusters, minus US-01. Engineers continue working to clear messaging backlogs for US-01.
Mar 21, 13:44 EDT
Update - REST API errors on US-01 have subsided to normal thresholds and are stable. Engineers continue working to clear all message backlogs on all on US clusters, some latency may be experienced as clusters continue to recover.
Mar 21, 13:23 EDT
Update - It has been observed that REST API on US-01 has begun experiencing elevated error rates. Engineers continue working to restore service.
Mar 21, 13:02 EDT
Identified - Engineers have identified the issue causing elevated latency and are working to restore service. We are seeing improvement in message sending and backlogs have begun clearing across the impacted US clusters.
Mar 21, 12:14 EDT
Investigating - We have identified an issue leading to increased messaging latency across our US clusters, with the exception of US-08. Our team of engineers is currently investigating the issue.
Mar 21, 12:01 EDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - A networking issue was identified and engineers deployed a fix across all impacted US clusters. Service has been restored for Transactional Messaging and all backlogs have been processed. No messages sent during the impact window were lost and would of only been delayed.
Mar 19, 13:33 EDT
Investigating - Engineers are investigating an issue impacting Transactional Email sending.
Mar 19, 13:01 EDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.